Ten steps. One partner. Zero guesswork.
From your first message to the flight home, the process is the same for every patient. You always know what happens next — and who is responsible for it.
✓ Most patients go from first contact to first appointment in under 7 days.
Every step, in order.
If anything ever feels unclear, stop and ask your coordinator. There are no stupid questions in a medical journey.
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Free consultation
Send us a short message about your situation. We reply within 1 business day, in your language, with a clear next step and an honest view of whether you actually need to fly.
You: a short message -
Send your records
Upload your reports, imaging and any prior doctor's notes. We translate them into Chinese and forward them to the relevant specialist for pre-review.
You: PDF or photos of records -
Online consultation
A 30–45 minute video call with the Chinese specialist, with your interpreter present. You can ask anything. We send you a written English summary afterwards.
You: 30–45 minutes -
Plan & quote
We prepare an English treatment plan, our itemized service fee, and the hospital's own estimate for your case — three separate documents, no hidden mark-ups.
We: build the plan -
Confirm & contract
Once you confirm, we send a contract, you pay the deposit, and we begin visa paperwork. Your hospital slot is held but not finalized until payment clears.
You: confirm & sign -
Before you fly
Hospital appointment confirmed, accommodation booked, pickup scheduled, dietary plan shared with the hotel. You receive a one-page travel brief in English.
We: arrange everything -
Airport pickup
Met at the gate with your name, even after midnight. Help with luggage, SIM card and currency exchange. Transferred to your accommodation in a clean, comfortable vehicle.
You: just land -
Treatment support
Full-time escort and interpreter at every appointment. We handle registration, payments, pharmacy pickups and admissions. Daily updates to your family abroad, with your consent.
We: stay with you -
Recovery & travel
Follow-up appointments, recovery check-ins, and family sightseeing between visits. Any complication is escalated to your treating physician within hours, not days.
We: support recovery -
Fly home
Translated discharge summary, medication guide in English, post-return remote follow-up, and a feedback call one month later. You leave with a folder of documents.
You: recover at home
Honest boundaries, in writing.
You should know exactly where our role ends.
We will always
- Reply in your language, in writing, on paper you can keep.
- Give you itemized quotes before you commit to anything.
- Tell you who the treating doctor is and which hospital they work at.
- Quote our service fee upfront, itemized, and issue an invoice for it.
- Walk you to the hospital cashier and translate — but leave every medical payment in your hands.
- Disclose any relationship we have with a hospital or doctor we recommend.
We will never
- Provide medical advice, diagnosis or a treatment recommendation of our own.
- Guarantee a medical outcome or use words like "cure" or "100%".
- Handle, advance, collect or settle your medical fees — you pay the hospital directly.
- Hand you to a subcontractor without telling you in writing.
- Share your records with anyone you have not approved in writing.
Ready to take step 1?
One short message is all it takes. We'll reply within 1 business day with a clear next step and an honest view of whether you actually need to fly.
- Free, no obligation
- Replies within 1 business day
- English and 中文 available
- Your information stays confidential