Trained and background-checked
Every coordinator, interpreter and escort is vetted and trained before their first assignment. Medical interpreters hold a healthcare or language-medicine background — they are not generalist translators.
About us
An independent medical concierge, built around the patient.
We are not a hospital, a clinic or an insurance company. We are the team that makes a Chinese medical journey understandable, safe and predictable — for patients who don't speak the language and don't know the system.
Our mission
Make medical care in China accessible, in your language.
We started this company after watching too many international patients arrive in China with good hospitals and bad information — lost in translation, surprised by hidden costs, and alone at the registration desk.
Our mission is simple: give every patient the experience of having a knowledgeable, bilingual family member in the room — someone who handles logistics, translates accurately, and never makes the medical decision for you.
We do not provide medical advice and we do not promise outcomes. What we do promise is the quality of our service: clear communication, itemized pricing, and a person you can call at any hour during treatment.
How we work
The standard every person on your case is held to.
We don't publish staff profiles or photographs. Instead, here is what we commit to about the people who will look after you.
You know who you're getting
Once your plan is confirmed, we tell you in writing who your coordinator is and how to reach them. The same person stays with your case from arrival to departure.
No anonymous hand-offs
Our core team delivers the service directly. If we ever bring in a local partner — normally for a less common language — we tell you first, in writing, and we remain responsible for the result.
By the numbers
Quietly, a track record.
We don't chase headlines. We focus on getting patients home safely.
18+
Hospitals we can arrange care at, across Beijing, Shanghai, Guangzhou, Shenzhen and Chengdu.
30+
Specialty departments with international-patient experience.
7d
Typical time from first contact to first appointment.
Our commitments
Six things you can count on, in writing.
Every commitment below is in your contract. If we ever fall short, you have a clear path to raise it.
- One language. You speak yours, from landing to departure. We handle the Chinese.
- Itemized quotes. Before you commit, in writing, in your currency. No surprises.
- Fixed service fee. Locked in at signing. Extending your stay only adds the daily rate in the contract.
- We never touch medical fees. Hospital, imaging and pharmacy charges are paid by you directly to the hospital, which issues its own receipts. No mark-up, and nothing for us to dispute with you.
- No hand-offs to strangers. If we use a partner for a less common language, we tell you in writing first.
- No medical advice. We never diagnose, prescribe or promise outcomes. Your doctor does.
Want to talk to us first?
Send a short message describing your situation. We'll reply within 1 business day with a clear next step and an honest view of whether you actually need to fly.
- Free, no obligation
- Replies within 1 business day
- English and 中文 available
- Your information stays confidential