Tell us about your situation.
Use the form, or message us on WhatsApp. Either way, you'll hear back within 1 business day (GMT+8) with a clear next step — and an honest view of whether you actually need to fly.
✓ Free · ✓ No obligation · ✓ Your information stays confidential
Send us the basics.
The more you can tell us, the faster we can reply usefully. If you'd rather not fill in every field, that's fine — message us on WhatsApp instead.
Pick whichever feels easiest.
WhatsApp Fastest
Best for short messages, voice notes and quick questions. We reply within 1 business day.
Chat on WhatsAppPhone
For urgent matters during active treatment. For new enquiries, please use WhatsApp or email first.
Office
XX Road, Pudong, Shanghai
Mon–Sat, 9:00–18:00 (GMT+8)
Response time. We reply to every enquiry within 1 business day (GMT+8). If you have an urgent medical concern while in China, please contact your treating hospital directly or your local emergency services — we are not an emergency provider.